Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by quintessentialemporium.com either by phone, fax, post or e-mail. Any goods sent back without prior consent from quintessentialemporium.com will be sent back at your cost.

• All returns are the responsibility of the customer until they reach quintessentialemporium.com.


• If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase.


• Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.