1 ) How do I order?
You can create an account, or just order first and the account will be created in that process.

Once you have finished shopping (adding items to your shopping basket), click on the 'checkout'-link on the top of the site. In the following pages, you can confirm or change your delivery address. Then click 'Continue' to set your invoice address (if needed & different) and payment methods. Then another click to 'Continue' and you`re at the overview page where you can check & save your settings for the last time. And that`s it. Click on 'Confirm Order' to finish and your order with Quintessental will be immediately received by us. You too, will also receive an conformation email containing your order.

2 ) Can you ensure me that ordering online from your site is safe?
Yes! Our shop uses SSL security. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of website's in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. Our SSL server has such a Certificate, which is used to create secure links to protect transactions, passwords, personal details, etc.

3 ) Is it safe to use a credit card?
Absolutely. though we are for the moment, just taking orders via the site, you can though pay via Credit or Debit card over the phone when your persnal shopper calls you. Please indicate this prefered method of payment in the checkout form.

4 ) What are my payment options?
Paypal (after final total including delivery is sent to you, via E-Mail)
Cheque (Must be cleared before goods will be dispatched)
C.O.C - Cash on Collection at shop, please arrange when ordering.

5 ) What is the fastest method of payment?
Cash, when you collect.
Credit or Debit card over the phone.
Invoice - (available to customers, with long relationship with Quintessental)

6 ) What are the delivery options?
Standard Post
Our Courior

7 ) How can I check on my orders? Will I be able to track the package?
With Our Courior, a tracking number can be supplied, which can then be entered on this web page: www.Our Courior.com, to track your parcel.

8 ) How will I know that you've received my order?
We send an automatic confirmation e-mail with the items you have ordered to you as soon as we receive your order. Which will be followed up, emails from the sales staff, as necessary, during the processing of your order.

9 ) What happens when I create an account?
When you create an account with us we store all of the information that you would normally enter during the checkout process except for your credit card information. It is for your convenience, so next time you shop with us, you won't have to re-enter the same information over again. You also get one click order tracking once you have placed an order.

10 ) Can I download a PDF of your latest catalogue?
Not at the moment, but we live in hope

12) How can I get better results from searching this website?
If searching for a product, by Article (Order) code, you will find it much quicker if you enter the Article (Order) code exactly as it is written in the website, other promotional matarial, or price list, but because many of theses have spaces in them, you should, like you would on Google, add " before and " after. So for example: if searching for 39 10 61 you should enter: "39 10 61". If there are no spaces in the order code, you do not need to, eg. SAWW

13) Why am I experiencing difficulties with the functions of the website?
As we find then them we fix them. If you have identified what you believe to be something that is not functioning for you, first consider either using the fantastic and free Firefox 2-3, or upgrading to Internet Explorer 7. And if your problem still persists, let is know, via the contact form, with as much information and details as you can and our webmaster will get straight back to you. We apologise for the inconvenience.